Shipping policy
DELIVERY
What are my uk delivery options?
Royal Mail 24 | 2-6 business days approx. after ordering
Orders under £35.00. No signature required.
£4.90
Royal Mail Tracked & Signed For | 2-6 business days approx. after ordering
Orders over £35.00. Signature required.
£4.90 or free on orders over £85.00
Royal Mail Special Delivery | Next Day - Order before 2pm Monday to Thursday
Signature required.
£9.99
How long will my delivery take?
UK delivery should take up to 6 business days after ordering. International deliveries can take significantly longer.
For made-to-order pieces, we advise the lead times on the product page.
Do you deliver for free?
Yes! We offer free UK delivery on all orders over £85.
How can I track my delivery?
You will receive a tracking number via email once your order has been dispatched.
Can I collect my order?
Not available
Where is my order?
For standard UK delivery, we aim to have your order with you within 6 business days. If your order hasn't arrived within 10 business days of the due date, please email hello@noirlune.com and we would be happy to assist you.
For international delivery, delivery times may vary. If your order has not arrived within 20 working days of the due date for Europe and 25 working days for the rest of the world, please email hello@noirlune.com.
Can I change my shipping address?
If your order has not left our studio, we are able to amend your shipping address. Please email hello@noirlune.com and we can assist.
Unfortunately, once your order has left our studio we are not able to amend your shipping address
Can I request a gift wrapping?
All our jewellery is sent in beautiful jewellery boxes or pouches which are perfect for gifting. We don't currently offer any additional gift wrapping.
INTERNATIONAL DELIVERY
Usa shipping update:
From 29th August 2025, new USA import regulations mean that parcels sent to the United States are now subject to customs duties and fees upon arrival.
To make things easier for you, our shipping prices have been updated to include these fees, so you shouldn't face any unexpected charges when your order is delivered.
We’re closely monitoring the situation and will keep this page updated with any further changes.
Do you deliver internationally?
Yes! We use Royal Mail to deliver to countries around the world from just £9.95. Delivery times are approximate and depend on local delivery services.
Do I hav eto pay customs and/or import charges?
EU customers should not need to pay additional customs charges and/or import VAT on delivery, for orders under €150 excluding shipping. For orders over €150, additional charges such as customs duties & VAT may be payable on delivery.
Additional charges will depend on the country your order has been sent to. Please check with your country’s customs and border control for more info on this. Wolf & Moon cannot be held responsible for any charges incurred when importing items into a country.